Menu Commands are Grayed Out

I opened my Goldenseal file on a Mac, and the menu commands are gray!

First, check the Dock. Do you see more than one picture of a tree there?

YES-- Do the following:

  1. Click on one of the trees in the dock.
  2. Go to the Goldenseal menu at the top of the screen, and choose Quit Goldenseal.
  3. Repeat steps 1 and 2 until there are no more copies of Goldenseal running (no trees in the dock).
  4. Now, open your company file as you usually do.
  5. To fix the problem permanently, remove the older copies of Goldenseal from your computer.

NO-- Try the following.

  1. Are only some menus gray? This link explains why.
  2. Restart your computer-- it may just be a temporary problem of some kind.
  3. Did you just move the file to a Mac from a Windows computer, flash disk or Internet? Click here for file preparation help.

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