Goldenseal Small Business Software-- Menu Commands are Gray

Some Menu Commands are Gray!

Here are possible reasons why a menu command may be gray, in Goldenseal small business software:

File Menu

New Business File, Open Business File-- these commands are gray when a company file is already open.
Print-- this command is available only when there is an account or transaction window open. In other cases there is nothing to print.
Import, Export-- these commands are gray if you do not have password permission to import or export.

Edit Menu

Undo-- this command is gray if the previous action cannot be undone.
Cut, Copy, Clear-- these commands are gray if there is no text or graphics selected.
Paste-- this command is gray if there is nothing available to paste (you need to copy something first).
Delete Record-- records can't be deleted if they have "posted" or if another record refers to them.
Save Record-- this command is gray if a record has not changed since the last save.
Revert Record-- this command is gray if a record has not changed since you first opened it.
Table-- these commands are gray when a table is not selected.

View Menu

Main Account, Second Account, Job Account, Detail Transaction-- these commands only apply to some record types.
Payment Transaction-- available only after a transaction has been paid.
Deposit Transaction-- available only after a transaction has been deposited.

Options Menu

Network Preferences-- available only in the multi-user version.
Estimate Dimensions, Estimate Locations-- available only when an Estimate is in front.

Other Menu Commands

If a command is gray, it may be because you don't have password access for that item. Sign on with a different password that provides more access, and you'll be able to use the commands.

All Menu Commands

If all menu commands are grayed out, you probably have the same file open with two copies of Goldenseal. Click here for the solution to this problem.

Click here to return to software menu topics.