Problem damaged MacNail construction software worksheet
that Excel can't open.
lost worksheet missing from hard drive
can't open a file (says 'not enough memory') while using
MacNail construction management
software, with or without backup
copy of file
.
NOTE-- Try this link if the file
opens ok, but data is wrong.
Diagnosis
If it says 'out of memory' when opening
file with MacNail commands, try the regular File--Open
command. It'll usually give a more descriptive
message about what
the problem is.
• Excel 5 can't open XL 1.5 documents (see #410)
• Not enough memory-- close some documents, maybe quit/restart
• File damaged or can't be opened-- see below
Solution
Do they have a recent backup of their MacNail
construction software files?
YES-- life is easy, just replace with the backup.
NO-- life is tough. Will need to reconstitute the information that was in the file.
• Have they made reports or extracts from the file? If so, they can copy/paste that information into the reconstituted
file
• Have they made any printouts? At least they only need to re-type for those items. See also item #227
Comments
If no backup, give them the 'you oughta backup' lecture.
• Apologize for bringing it up as such a bad time, but explain that a good backup system doesn't cost much or take
long, and it saves so much aggravation it's definitely worth it for the future.
• Also explain that most people seem to have to lose something important before they'll get paranoid enough to have
a good backup system! In fact that's how we got careful about it ourselves...
Long-shot Hints: sometimes you can open
the file with a Word Processor using 'open all'
option, and salvage some information. If they
have Norton
Utilities,
or a similar file-recovery program, that might
also be worth a try.
Entered 2/22/95 by Dennis. Updated 11/24/2010.
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