Getting Technical Support

NOTE-- In 2000 we retired MacNail, and replaced it with Goldenseal construction software. Like MacNail, it is designed for builders, remodelers and other small businesses. Goldenseal is a complete small business solution that handles accounting, construction estimating, and project management, plus simple project scheduling. It also comes with free support by phone and email.

Construction Scheduling Software Support

Turtle Creek Software provides unlimited technical support to all registered users of MacNail project management software. There is no charge for this service (except for the toll call). We are happy to answer general Macintosh and Excel questions, as well as those relating directly to the MacNail construction scheduling software.

* If you purchased your software directly from us, you are already registered.
* If you purchased it through a dealer, please fill out and return the registration form that accompanies this package.

Our official business hours are 9 AM to 6 PM Eastern Standard Time, Monday through Friday. Our friendly and knowledgeable support staff will be happy to assist you. Call (607) 220-4514.

For best results when calling for assistance, be right at your computer with the manual and MacNail already open!

For complex questions, you can also write or email to us. Please include:
* A disk that contains an example of the problem you have been having, or what you have already started (if customizing).
* An explanatory letter detailing your problems or what you are trying to accomplish.