Macintosh OS X Printing Problems

Problem

Printing in Macintosh OSX has problems with landscape vs portrait printing.
-or-
Margins are not right.

Diagnosis

We have had chronic problems with printing in our Macintosh accounting software for Mac OS X. Apple completely changed the printing specifications system (which was quirky and complicated to begin with). It has taken a while for programmers and printer manufacturers to figure it out.

Solution

The first thing to try-- download the latest printer drivers from the manufacturer's website. A Google search on your printer model will probably find it quickly.

If that doesn't solve the problem, follow these steps:

1. Choose Print Forms from the Print menu.
2. Choose the items to print, then click the Print button.
3. In the Apple printer dialog, click the Save to PDF button at the bottom.
4. Save the document at a convenient place on your hard drive.
5. Open the document using Adobe Reader (formerly Acrobat Reader).

If the PDF document appears wrong and you're using the latest version of Goldenseal, please let us know about the problem. We'll probably ask you to send us your company file, so we can see the problem here.

If the PDF document is correct, then it is a problem with the printer. Contact customer support at the printer manufacturer and let them know that the paper output is not matching the PDF appearance.

Comments

Entered 11/5/05 by Dennis. Updated 11/12/2010.