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Using Files on CD or CD-RW |
Problem User is trying to run Goldenseal business management software from a CD or CD-RW, or open a company file that is on a CD. They get a message saying that the file is on a locked volume. NOTE-- This problem also applies to a CD-RW. Users may think that because it is rewriteable, that they can use a CD-RW as if it were a hard drive. Nope. Tell them to consider it as a regular CD, just one that can be erased and rewritten a few times (CD-RW's actually have a relatively short life because the dyes are not made to be erased large numbers of times). This may also happen in Windows if they drag a backup file icon from CD to hard drive (which just copies a shortcut). When they try to use the file "on the hard disk" it will still just open the file from the CD and give the locked volume error. NOTE-- always suspect a CD if the user mentions something about restoring from a backup. Diagnosis To confirm this problem, you may need to be very clear about where the file is located (the user may not realize it's on a CD). WINDOWS-- If necessary, have them close all windows, then open My Computer, and see which drive they are using to get to the file. If it's not on the C drive then it's probably on a CD. MACINTOSH-- If necessary, have them close all windows, then open whichever drive has the file on it. Solution They will need to move the file to a hard drive to use it. WINDOWS-- moving a file from a CD to a hard disk is not trivial. Click the link for instructions! MACINTOSH-- drag the icon from the CD to the hard drive. Run it from there. Comments BACKGROUND-- Goldenseal changes the company file, even if you are just looking at it (for security reasons we log all accesses into the Audit Trail). Since files on a CD can't be changed, Goldenseal gives an error message when you try to open a file that is on a CD. Entered 1/18/05 by Dennis. Updated 11/5/2010. |