Customizing Files Disappear

Problem

new customizing file - file disappears, not made, closes without saving, doesn't open. Customing estimates in MacNail construction estimating software. Windows version only.

Diagnosis

Check the name they are trying to give it. No punctuation or spaces allowed.

Solution

They can be sent a new disk which has the safe.file.name routine. Newer managers are better at cleaning out bad file names that users type in.

Comments

Entered 4/23/93 by Dennis. Updated 11/16/2010.