Command Won't Work

Problem

MacNail accounting commands doesn't work on a file the user thinks it's supposed to. Instead, it gives an error message " Sorry, you must have an xxxx as the active document"

Diagnosis

It's generally because the file is misnamed.
E.g. most of the estimating commands require that the file contain the word 'estimate', to recognize it as an estimate. Similarly for 'ledger', 'labor log', etc etc.
Ask the user for the name of the window (or if they don't understand that, go to the Window menu and ask which one has a checkmark next to it).

This applies to MacNail construction accounting software and other modules also.

Solution

If incorrect name, use Save As to save it under correct name and in correct folder location (Current Estimates, Current Accounts, etc).
Also explain that they should use the MacNail commands to create new files (New Estimate, New Accounting File, etc)-- they will always create with the correct file name.

NOTE-- Our newer Goldenseal accounting program stores all company data in a single file, so there is no need to be careful about how it's named.

Comments

Entered 4/12/94 by Dennis. Updated 11/8/2010.