Getting Help
How to get help from Turtle Creek Software.

TECHNICAL SUPPORT
      E-mail Support | Web Support

OTHER HELP
       Getting Started Manual | Help Buttons | Newsletter

MASCOTS
       Flamingos | Gargoyles

Website Info Links
       Accounting Software | Business Management Software | Estimating Software

E-Mail Support

To get email support from Turtle Creek Software, send a message to TurtleCrk@aol.com.

It works best if you include the following information in your message:

  1. A brief description of the problem.
  2. The menu commands or steps that you used before getting the problem.
  3. If you got an error message, include the exact text of the error message.

Turtle Creek Web site

You can view the Turtle Creek web site at http://www.turtlesoft.com.

For after-hours support, you can now see Goldenseal Tech Answers. They have "troubleshooting" answers for bugs, problems and common user questions. It's the reference that we use to help with tech support calls.

The Turtle Creek web site also includes the following useful info:

  • A User Page with news about recent changes and updates
  • Special Topics-- including some recent items that may not be in the manuals
  • Information about classes

The latest reference manual is also on the web site-- it has recent changes which may not be included in the reference manual on the product CD.

Getting Started Manual

Goldenseal includes a Getting Started manual.  It is a printed tutorial which walks you through the basic features of Goldenseal, step by step.

It's a good way to learn Goldenseal when you first start using it.  It's also a convenient reference for simple questions.

Help Buttons

Most Goldenseal windows include a Help button. Click it to see more info about the contents of the window.

When you move the mouse cursor over a field, Goldenseal also shows a brief description of the field.

Turtle Creek Newsletter

Turtle Creek mails a user newsletter one or two times a year.  We include "how to" information and recent news, for those who do not have web access.

HINT-- For the most recent news, check out our web site at www.turtlesoft.com.

About our Flamingos

Our mated pair of pink plastic flamingoes recently decided on a trial separation.  Fred now guards the back yard, while Flo still is at her usual spot in the front.

They are getting couples counseling, and we have every hope for a reconciliation soon!

Unfortunately we've decided to discontinue the flamingo-cam on our web site during this difficult time.

About our Gargoyles

Our pet gargoyle Lucy had kittens in January. 

We would like to set up a gargoyle-cam on our web site so all can enjoy the gargoyles as they lurk on the door jambs and pounce on visitors, but unfortunately the gargoyles keep eating the camera lens.  It looks too much like the special kibble bits in Purina Gargoyle Chow.

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