Getting Help

How to get help from Turtle Creek Software.

TECHNICAL SUPPORT
       Telephone Support | E-mail Support | Web Support

OTHER HELP
       Getting Started Manual | Newsletter

MASCOTS
       Flamingos | Gargoyles

Telephone Support

To get telephone support from Turtle Creek Software, call 607 272-1008.

Our support hours are Mon-Fri, 9 AM to 6 PM EST.

Support calls go more smoothly if you are at the computer when you call.

Tell us the problem first thing-- sometimes we don't need many details to solve the problem, if we've heard about it before.

E-Mail Support

To get email support from Turtle Creek Software, send a message to TurtleCrk@aol.com.

It works best if you include the following information in your message:

  1. A brief description of the problem.
  2. The menu commands or steps that you used before getting the problem.
  3. If you got an error message, include the exact text of the error message.

Turtle Creek Web site

You can view the Turtle Creek web site at http://www.turtlesoft.com.

The Turtle Creek web site includes the following useful info:

  • News about recent changes and updates
  • Frequently asked questions-- including some recent items that may not be in the manuals
  • Information about classes and trainers
The latest reference manual is also on the web site-- it has recent changes which may not be included in the reference manual on the product CD.

Getting Started Manual

Goldenseal includes a Getting Started manual.  It is a printed tutorial which walks you through the basic features of Goldenseal, step by step.

It's a good way to learn Goldenseal when you first start using it.  It's also a convenient reference for simple questions.

Turtle Creek Newsletter

Turtle Creek mails a user newsletter one or two times a year.  We include "how to" information and recent news, for those who do not have web access.

HINT-- For the most recent news, check out our web site at www.turtlesoft.com.

About our Flamingos

Our mated pair of pink plastic flamingoes recently decided on a trial separation.  Fred now guards the back yard, while Flo still is at her usual spot in the front.

They are getting couples counseling, and we have every hope for a reconciliation soon!

Unfortunately we've decided to discontinue the flamingo-cam on our web site during this difficult time.

About our Gargoyles

Our pet gargoyle Lucy had kittens in January, 2002.  They are already housebroken, and lurk charmingly atop the door jambs.

We would like to set up a gargoyle-cam on our web site so all could enjoy them, but unfortunately the gargoyles keep eating the camera lens.  It looks too much like the special kibble bits in Purina Gargoyle Chow.