Macintosh Download Help

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Download Help

If you are having trouble downloading our demo version files or manuals, here are some possible solutions:

• Did you wait for the download to finish? You can't save the Getting Started manuals until the whole document has been downloaded. Check the progress % at the bottom of the window, or click here to see usual download times.
• Does your browser 'time out' before the download is finished? You may need to adjust preferences so it can finish.
• Is there heavy internet traffic? That can cause slow or unsuccessful downloads. You may need to try again later.
• Is the enough space on your hard drive? If it is almost full, you'll need to free up some space for the download files.
• Are you having problems opening the file? Most Goldenseal files are compressed for faster transmission over the Internet. You'll need to use a decompression program to unstuff the files before you can actually use them. HINT-- if the file extension is .zip or .sit, the file is compressed.
• Does it say you need a newer version of Goldenseal? We update Goldenseal 2 to 4 times a year. If you download the demo program before an update and download a starter file after an update, it may not open. The solution is to download the latest demo program.
• Are you getting other error messages? You can call our tech support line at 607 272-1008 for download help-- available M-F 9 AM to 6 PM Eastern Time, or email to support@turtlesoft.com any time. If you get an error message, let us know exactly what it said, and it will be easier for us to understand the problem.

Download Times

Here's a table of approximate download times under ideal conditions. When there is heavy Internet traffic, you may get slower downloads.

About Adobe Acrobat

The Goldenseal Getting Started manuals are available as Adobe Acrobat documents, so anyone can read them on any computer. If you don't already have Acrobat Reader, it's a free download-- just click here.

HINT-- Any files that have a .pdf suffix are Adobe Acrobat documents.

Decompressing Goldenseal Files

Most Goldenseal files are compressed, so they won't take so long to download. We now provide all files in .zip format, since we have had many problems with the .sit format.

If you use Safari, your computer will usually decompress your files automatically after you download them.

If your browser does not decompress automatically, you'll need to use a decompression program to convert the download files into useable form.

For most people, that means dragging the download file onto the Stuffit Expander icon (which is probably inside your Applications folder, possibly inside the Utilities folder). If you don't see it there, you can download a free version from one of the links below.

To unzip files on Macintosh OS 9, use Stuffit Expander.
To unzip files on Macintosh OS X, use Stuffit Expander or Zipit

NOTE-- If you are not sure which version of Macintosh you have, check the apple icon at the very upper left corner of your screen. If it's blue, you have Macintosh OS X. If it's multi-color, you have Macintosh OS 9 or earlier.

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