How to Reach Turtle Creek Software

Get on our Mailing List (we'll keep you posted about new versions, updates and nearby classes)

Get Printed Info

User Forum

Download a Demo

Send us a Tech Support File

Privacy Policy

Online Getting Started Manual

Special Goldenseal Topics

Online Reference Manual

Turtle Creek Software creates small business software for construction and other small businesses. We specialize in integrated estimating, accounting, project management and payroll software for Macintosh and Windows computers.

For more about Turtle Creek Software, click here.

Telephone

Turtle Creek offers unlimited free telephone and email support for all Goldenseal users. 

We are available 9 AM to 6 PM Eastern Time, Mon-Fri.

Mailing Address

625 W. Buffalo St. #1
Ithaca, NY 14850

Email

Questions and general info: info@turtlesoft.com

User support: support@turtlesoft.com

Reseller questions and support: resellers@turtlesoft.com

Advertising and marketing contacts: marketing@turtlesoft.com

Need to send us a file for tech support? Click here.

100% Privacy Policy

Our privacy policy is simple and absolute: we don't share information about you with anybody else, period. That means:

• We will never give, sell or exchange your name, phone number, email address or other info with anyone else
• We won't give your name as a referral

The only exception is if you are listed as a Goldenseal trainer. In that case, we will give your contact info to anyone nearby who is interested in getting instruction, and we will list you on our website (unless you request that we don't).

Spam and Contact Policy

We also respect your right to not drown in spam, tele-marketing or junk mail.

That means:

• We will never "spam" you or provide your address to e-mail spammers
• We will never send you unsolicited faxes
• We will not make unsolicited phone calls to you except as noted below

Contacts We'll Make with Prospects

Before you purchase software from us, we'll only contact you as follows:

• We will not make telemarket calls to you or send you faxes.
• We may send you a small number of mailings and/or e-mails announcing nearby classes, new products and upgrades, unless you request that we don't.

Contacts We'll make with Customers

After you purchase software from us, we'll only use your phone number for the following purposes:

• Giving you a "check up" call shortly after your purchase
• Announcing nearby training classes
• Resolving shipping or mailing problems
• Answering technical support questions
• Responding to contacts that you make with us
• Updating your address if you move

After you purchase software from us, we'll only use your email address for the following purposes:

• Announcing nearby training classes, new products and upgrades
• Resolving shipping or mailing problems
• Answering technical support questions
• Responding to contacts that you make with us
• Updating your address if you move

After you purchase software from us, we'll only use your mailing address for the following purposes:

• Announcing nearby training classes and seminars
• Announcing new products and upgrades

If you send us your company data or other information for technical support purposes, we will keep it entirely private and confidential.

If you'd like more or less privacy than the above, please let us know and we'll adapt to your needs.

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