To get telephone support from Turtle Creek Software, call 607 220-4514.
Our support hours are Mon-Fri, 9 AM to 6 PM EST.
Support calls go more smoothly if you are at the computer when you call.
Tell us the problem first thing-- sometimes we don't need many details to solve the problem, if we've heard about it before.
If you are seeing some kind of error message, read it to us and we can probably locate the solution more quickly!
To get email support from Turtle Creek Software, send a message to TurtleCrk@aol.com.
It works best if you include the following information in your message:
You can view the Turtle Creek web site at http://www.turtlesoft.com.
For after-hours support, you can now see Goldenseal Tech Answers. They have "troubleshooting" answers for bugs, problems and common user questions. It's the reference that we use to help with tech support calls.
The Turtle Creek web site also includes the following useful info:
The latest reference manual is also on the web site-- it has recent changes which may not be included in the reference manual on the product CD.
Goldenseal includes a Getting Started manual. It is a printed tutorial which walks you through the basic features of Goldenseal, step by step.
It's a good way to learn Goldenseal when you first start using it. It's also a convenient reference for simple questions.
Most Goldenseal windows include a Help button. Click it to see more info about the contents of the window.
When you move the mouse cursor over a field, Goldenseal also shows a brief description of the field.
Turtle Creek mails a user newsletter one or two times a year. We include "how to" information and recent news, for those who do not have web access.
HINT-- For the most recent news, check out our web site at www.turtlesoft.com.
Our mated pair of pink plastic flamingoes recently decided on a trial separation. Fred now guards the back yard, while Flo still is at her usual spot in the front.
They are getting couples counseling, and we have every hope for a reconciliation soon!
Unfortunately we've decided to discontinue the flamingo-cam on our web site during this difficult time.
Our pet gargoyle Lucy had kittens in January.
We would like to set up a gargoyle-cam on our web site so all can enjoy the gargoyles as they lurk on the door jambs and pounce on visitors, but unfortunately the gargoyles keep eating the camera lens. It looks too much like the special kibble bits in Purina Gargoyle Chow.