Goldenseal Small Business Software Topics-- Return Policy

Return Policy

What happens if I decide that Goldenseal won't work for me?

If you have problems with the Goldenseal business management software, please try our tech support line-- we are happy to answer any beginner questions, and we can solve your problem. Click here for details about contacting us for support by telephone or email.

If you still aren't happy, we give refunds for software that is returned and received here within 30 days of the order date.

There is a 10% restocking fee on all returns.

We always appreciate feedback on why Goldenseal didn't work for you, but you don't have to tell us.

HINT-- If you aren't sure yet whether Goldenseal will work for you, you can try it before you buy! Click here to download a free working demo version and a downloadable copy of our Getting Started manuals.

Return Shipping

We need to receive the return within 30 days of the date when you ordered Goldenseal small business software (not the date when you received the order). No returns will be accepted after that date. . Sorry, but it's a firm cutoff!

You may return the package via mail, UPS or another carrier-- we suggest that you use delivery tracking so you can be sure that we received the return.

Return the program CD and printed manuals. The manuals need to be in clean, resaleable condition (we will deduct their replacement cost if they aren't). You don't need to include packing materials or other paperwork.

We request that you call us first and get an RMA number (returned merchandise authorization), but that is not required. However, do be sure to include something in the package, so we know from whom it came!

Return Credits

We issue credit card refunds 2 to 4 weeks after receiving the return.

If you paid for your order by check, we will wait for your check to clear before we mail you a refund check.

If Past 30 Days

If it is more than 30 days from your original order date, we cannot accept returns. Returned items that are received here after the limit will be refused, and returned to you

However you can still sell the software to someone else, so long as it is within one year of the original purchase date. Click this link for more details on transferring your Goldenseal license.

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