Problem
A field is locked-- can't enter data into
Goldenseal
accounting software when they think they should be
able to
Diagnosis
1. What is in the Status popup (at left)?
2. What is in the Breakdown popup (at left)?
3. Try to duplicate it here, with the exact values for that record.
4. What is record date, and/or their password access?
5. Open the Custom Layout-- double-click on the offending field.
Solution
1. If status is locked (Billed, Paid, Deposited, Awarded
etc), some fields are locked. They'll need to cancel the paying
trans, or enter an offset trans instead of changing this one. You may
need to explain why we lock it after it's paid (so the purchase
amount is the same as the check used to pay for it).
2. If the breakdown is Category or Item, the Amount or Time Spent field is locked. Enter
amounts into the breakdown (or switch to None breakdown).
3. Some fields are disabled for certain values of other fields-- usually a popup that is
close to the field (e.g. Subcontractor Hours, Time Used field is off when Dollar Billing is selected).
4. If an old record, they may have time lockout. Or they may not have data entry access (check the Password).
5. Make sure the Editable checkbox is turned on.
For another writeup on this subject, click
here.
Comments
Entered 4/16/02 by Casey.
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