PRoblem
damaged MacNail construction software worksheet
that Excel can't open
lost worksheet missing from hard drive
can't open a file (says 'not enough memory') while using MacNail
construction management software
with or without backup copy of file
Diagnosis
If it says 'out of memory' when opening file with MacNail commands, try the regular
Open command. It'll usually give a more descriptive message about what the problem is.
• Excel 5 can't open XL 1.5 documents (see #410)
• Not enough memory-- close some documents, maybe quit/restart
• File damaged or can't be opened-- see below
Solution
Do they have a recent backup of their MacNail
construction software files?
YES-- life is easy, just replace with the backup.
NO-- life is tough. Will need to reconstitute the information that was in the file.
• Have they made reports or extracts from the file? If so, they can copy/paste that information into the reconstituted
file
• Have they made any printouts? At least they only need to re-type for those items. See also item #227
Comments
If no backup, give them the 'you oughta backup' lecture.
• Apologize for bringing it up as such a bad time, but explain that a good backup system doesn't cost much or take
long, and it saves so much aggravation it's definitely worth it for the future.
• Also explain that most people seem to have to lose something important before they'll get paranoid enough to have
a good backup system! In fact that's how we got careful about it ourselves...
Long-shot hints: sometimes you can open the
file with a Word Processor using 'open all' option, and salvage some information. If they have Norton Utilities,
might also be worth a try.
Entered 2/22/95 by Dennis
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