Lost the Master Password

Problem

User lost the master password for Goldenseal business management software. Can't access their company file. Not able to sign on.

Diagnosis

They forgot their password, or they try the one they think it is and it doesn't work.

Solution

If they send us the file, we can see the actual password by running the file in the debugger.

Set a breakpoint in CPassword::MatchPassword, sign on with the master password, and check the value of realPassword after it is decrypted.

Right now we don't charge for this service, but maybe we should. Fortunately, the password hints reduce the odds of this happening-- we only seem to need to do it once or twice a year, which isn't too bad.

Comments

Entered 5/10/04 by Dennis.