Locked and Read-Only Files

Problem

It says the company file is locked or on a CD!
It says the company file is read-only.

Diagnosis

1. Are they opening a file that's on a CD or CD-RW?
2. Have they dragged a file from a CD onto their Windows hard drive?

Solution

Can't run a company file that's on a CD. Goldenseal business management software needs to change the file, which is not possible on a CD.

NOTE-- Some very early versions of Goldenseal were not so clever about CD's-- they may give inappropriate error messages or even freeze up. You probably won't see them since 2.1 was a free update and they were fixed long before that.

If they drag a backup file from a CD to the hard disk, it will still be "read only" in Windows (the Macintosh is much smarter). Goldenseal business management software can't work with a read-only file, since it writes a record to the Audit Trail as soon as the file opens. For more on copying CD files in WIndows, click here.

Comments

Entered 9/27/04 by Dennis.