Dimension Could Not Be Found

Problem

Dimension forms in Estimates gives “...dimension w/ id#xx could not be found” error msg. May cycle a few times.
Edit Dimension Layout gives same msg. followed by a “Bad Case in ..." msg.

Diagnosis

First check the source of their file. If not from a Starter File, there will be no dimensions. The easiest way to check is to have them choose Assemblies from the Costs menu-- if no items, there are also no dimension calculators.

If that is not it, a basic or calculated dimension has been deleted. This is most likely to occur if they've been customizing either the basic or calculated dimensions or the Dimension Layouts in Goldenseal Estimating Software.
If one of the stock dimensions, use method one.
If a custom dimension, method one will work if customer has a backup of the company file with the missing dimension in it. Otherwise, use method two.

Solution

1) Best, and easiest, is to do an I/O of “All Calculators” from one of the starter files, from the sample company file, or - if appropriate - a backup copy file into the affected file.
2) Harder, and more complicated, is to try and reconstruct the missing Dimension and add it back into the appropriate place(s). This means checking Calculated Dimensions for odd values in the Estimates forms or missing pieces of calculations in Options>Calculations>Calculated Dimensions.

Comments

Entered 7/6/01 by Gor.